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Set up email sending

Send every email from your own domain, with the footer details the law asks for.

About 10 minutes, plus DNS time · Admins · Once per brand

Before you start

  • Your brand in YouGrow
  • Access to your domain's DNS settings

This unlocks

  • Sign-up, waitlist and invite emails from your own address
  • Journeys that send to real people
Do this first. Until a domain is verified, your emails go out from the platform's shared default address, and no journey can go live.

Verify your sending domain

  1. Open Settings › Sending.
  2. Under Your domains, type the domain you'll send from and press Add domain. A subdomain such as mail.yourbrand.com keeps email separate from your website.
  3. Copy each DNS record it shows into your DNS provider. Each one has a copy button.
  4. Press Verify. If a record isn't valid yet, DNS hasn't updated: wait a while and press it again.

Add your sender details

These are under Default email sender on the same page. Every launch and journey uses them unless you change them there.

  1. Enter a Sender name, such as your brand or your team.
  2. Choose your From address: the part before the @, and your verified domain.
  3. Add a Reply-to address if replies should go somewhere else.
  4. Add your Privacy Policy URL. Every email footer links to it.
  5. Add your Postal address. Marketing emails are held without one.
  6. Press Save sender.

Check it worked

  • Your domain shows a tick against every DNS record.
  • The From address picker lists your domain.
  • On Home, "Verify your sending domain" and "Add your sender details" are ticked.

If you see this

If you seeWhat to do
"Verify a domain first"The From address picker needs a verified domain. Finish the first set of steps.
"That doesn't look like a valid domain (e.g. mail.yourbrand.com)."Type the domain only, with no https:// and no slash.
"Enter a valid Privacy Policy URL (https://…)"Use the full address of your privacy policy, starting https://.
"Live sending needs a From address on a verified sending domain."A journey tried to go live first. Finish this page, then switch the journey to live again.
"Live verification needs an email provider (MANDRILL_API_KEY) configured."Whoever runs your YouGrow needs to add an email provider key. If you run it yourself, see the setup guide in the repository.

Next: Your brand