One person's view
Everything YouGrow knows about one of your product's users: their steps, their emails and their journeys.
1 minute · Anyone on your team · Whenever you need it
Before you start
- A connected product that has sent a sign-up
This unlocks
- Seeing why someone did or didn't get an email
- Sending a test user's next email now
Open someone's page
- Open Audience and choose the Product users tab.
- Search by name or email, or filter by stage, such as Stuck or Quiet.
- Click their row.
What their page shows
- Journeys: what they were sent, and the emails ahead. What's ahead follows what your product last said, so it can change.
- Emails: every email, newest first, marked Opened or Clicked. A skipped email is crossed out, with the reason.
- In the product: their onboarding steps, with the next one marked, and the facts your product sent.
- Consent and opt-outs: whether marketing email is allowed.
Opens and clicks need tracking, on the journey's Settings tab. A journey published before tracking was on shows "Opens not tracked" until you publish it again.
Admins can also press Run next step now for a test or shadow entry, Stop a journey for them, or Add to a journey.
Check it worked
- A test user you just signed up appears on the Product users tab.
- Their page shows the journey they're in and when their next email goes out.
If you see this
| If you see | What to do |
|---|---|
| "Not in any journey." | See Nobody joins my journey. |
| "No marketing consent" | Your product didn't send consent for them, so marketing emails are skipped. Ask your developer to send it at sign-up. |
| "The journey is in test mode and they aren't a test recipient" | Add them under Test users on the journey's Delivery tab, or switch the journey to shadow or live. |
| "They had another email in the last 20 hours" | Nothing to fix. Journeys leave 20 hours between emails to one person. |
| "Marketing email needs your postal address (Settings › Sending)" | Add it in Settings › Sending. |
Next: Why isn't this working?