Why isn't this working?

Find what you're seeing. Each one says why it happens and how to fix it.

My emails come from an address that isn't mine

Your sending domain isn't verified yet, or your From address isn't on it. Until then, emails go out from a shared default address. Set up email sending.

My welcome email went to everyone on my waitlist

When you first publish a launch's welcome email with people already on the list, YouGrow asks whether they should get it too. Send to them too sends it to everyone already verified, and it can't be called back. Choose Only people who join from now to leave them out. Turn on the welcome email.

Blog articles ignore my brand map

Your brand map isn't saved. Until it is, articles are written without it. Press Save brand map in Brand › Brand map. Articles already written stay as they are.

My post failed

The post on your programme's Calendar tab says why. Usually the account was disconnected before it was due, or its connection expired: Review shows "Connect LinkedIn to publish this post" or the same for X. Connect it in Settings › Integrations, then press Reschedule. If it says LinkedIn or X may have posted it, check there first so it doesn't go out twice.

Nobody on that launch has reached the weekly newsletter step of its welcome journey yet, so there was nobody to send it to. YouGrow says so when you press Send or Schedule. Send the weekly newsletter.

My sandbox doesn't count as my product

That's on purpose: a sandbox is only for trying things. Home leaves "Connect your product" unticked, and invites can't go to it. Connect your real app.

Learn from repo found no onboarding steps

It read a repository without your sign-up and setup flow. Run it again on the one that has it, or add the steps yourself on the product's Catalog tab. Learn from repo.

I lost my product's secret

It's shown only once. Press Rotate secret on the product's Settings tab in Products. The old one keeps working for 24 hours, while your developer swaps it.

No users arrive from my app

Open the product's Events tab. Empty means your developer hasn't sent anything yet. Anything refused is under Recent rejections, with the reason. Each user must be sent before their events: sending users.

I can't invite my waitlist

The locked button says why:

"Connect your product first." Connect your real app. A sandbox doesn't count.
"Connect your production app". Invites go to production, not staging.
"Add your app's sign-up link in Products › Settings." Add it as Sign-up link on the product's Settings tab.
"Invite links aren't set up yet." Whoever runs your YouGrow needs to set them up.

Invite your waitlist.

My journey won't publish

The list of things to fix, above the tabs, says why. The usual ones:

"An email shows the onboarding checklist or next step, but this product has no onboarding steps yet." Add steps with Learn from repo, then make a new journey from the template.
"Add at least one email." Add an email on the Canvas tab.
"Add at least one branch." or "Connect every branch to a next step." Finish each split on the Canvas tab.

Nobody joins my journey

Not published, or paused. Press Publish, or Resume.
Test mode. Only listed test users join. Add them on the Delivery tab, or switch to shadow or live.
Signed up too long ago. It only takes people who signed up in the last 72 hours. Raise Ignore events older than (hours) on its Settings tab, up to 720.
Already been through it. Each person joins a sign-up journey once.
No sign-up sent. If the product's Events tab doesn't show them, your app hasn't sent their sign-up.

Publish it in test mode.

Only the welcome email arrives

The welcome is a service email. The rest are marketing, and they need the consent your app sends at sign-up. Without it, they don't go out, and the person's page says "Service emails only". Ask your developer to send consent: sending users.

The buttons in my emails don't go anywhere

Your steps have no links, or the links aren't on your app's domain. Run Learn from repo again, fill in Your app's web address and tick the steps again. Or give each step a full link on the Catalog tab, with its domain in Allowed link domains on the Settings tab.

I can't switch a journey to live

Live needs a From address on a verified sending domain, and marketing emails also need your postal address. Add both in Settings › Sending. If the Delivery tab says this environment only allows test or shadow, whoever runs your YouGrow must raise it.

An AI line didn't go out

Usually nobody approved it in time, so the email went out in its standard wording. Approve lines in Review well before they're due. Ones too close to their send time can't be approved.